Click your company name in the top-left corner to open the branding menu. From there, you can change your business name and upload a profile picture or logo.

Use the toggle switch in the header to set your status. When you are offline, customers see a contact form. If you leave the dashboard or get disconnected, your status will automatically switch to offline, and customers will see the contact form.

In the header bar, you can customize the agent name, status message, initial greeting, and accent color that your customers will see on the chat widget.

Use the 'FAQ' button in the top-right corner of the dashboard to add Frequently Asked Questions to your chat widget. These will be available to customers whether you are online or offline. You can add up to 5 FAQs, and include links to redirect users to relevant pages.

On desktop, open two chats simultaneously. The left chat is indicated by a blue selector, and the right chat by an orange selector.

New, unread messages from clients are marked with a NEW tag. The last message you received will also be highlighted in this color until you reply.

When you are offline, customers will see a contact form instead of the chat box. These submissions are sent directly to your "Chat History" with a FORM tag, and all provided contact information will automatically populate the client details. You will also receive an email notification; you can respond directly to the customer by clicking reply in your mailbox to follow up.

Gather and save client info in the panel above each chat. You can download a specific client's info. When a customer sends an email or phone number, a button will appear—click it to automatically fill the correct field. You can also add hashtags (e.g., #sale) in the notes to categorize conversations.

You can block disruptive visitors by clicking on their name in the chat header, which opens an action menu. Clicking the "Block Visitor" button will prevent them from starting new chats. You can unblock them at any time from the same menu.
Please note: This feature blocks their IP address. This means anyone else using the same IP address (such as in a household, office, or on public WiFi) will also be blocked.

To download all past conversations, click on "Chat History" to expand the view. At the bottom of the expanded list, you will find the download button.

Your 14-day trial is indicated by the TRIAL tag in the footer. After the trial, a subscription is required to continue. Click the "Subscribe Now" or "Manage subscription" button in the footer to subscribe, manage your payment method, or cancel your subscription.

Use the "Embed chat widget" button in the footer to get your code. You can either get a direct link for a full-page chat (to use on a button) or a script to embed the floating chat bubble on your website.