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Only the last 20 messages are shown. Use the search bar to view older messages.
Select a chat to begin.
Create up to 5 automated FAQ buttons that will appear in your chat widget.
Are you sure you want to permanently delete all chats and contact information for "gg gg"? This action cannot be undone.
Click your company name in the top-left corner to open the branding menu. From there, you can change your business name and upload a profile picture or logo.
Use the toggle switch in the header to set your status. When you are offline, customers see a contact form. If you leave the dashboard or get disconnected, your status will automatically switch to offline, and customers will see the contact form.
In the header bar, you can customize the agent name, status message, initial greeting, and accent color that your customers will see on the chat widget.
On desktop, open two chats simultaneously. The left chat is indicated by a blue selector, and the right chat by an orange selector.
New, unread messages from clients are marked with a NEW tag. The last message you received will also be highlighted in this color until you reply.
When you are offline, customers will see a contact form instead of the chat box. These submissions are sent directly to your "Chat History" with a FORM tag, and all provided contact information will automatically populate the client details. You will also receive an email notification; you can respond directly to the customer by clicking reply in your mailbox to follow up.
Gather and save client info in the panel above each chat. You can download a specific client's info. When a customer sends an email or phone number, a button will appearâclick it to automatically fill the correct field. You can also add hashtags (e.g., #sale) in the notes to categorize conversations.
You can block disruptive visitors by clicking on their
name in the chat header, which opens an action menu.
Clicking the "Block Visitor" button will prevent them from
starting new chats. You can unblock them at any time from
the same menu.
Please note: This feature blocks
their IP address. This means anyone else using the same IP
address (such as in a household, office, or on public
WiFi) will also be blocked.
To download all past conversations, click on "Chat History" to expand the view. At the bottom of the expanded list, you will find the download button.
Your 14-day trial is indicated by the TRIAL tag in the footer. After the trial, a subscription is required to continue. Click the "Subscribe Now" or "Manage subscription" button in the footer to subscribe, manage your payment method, or cancel your subscription.
Use the "Embed chat widget" button in the footer to get your code. You can either get a direct link for a full-page chat (to use on a button) or a script to embed the floating chat bubble on your website.
Use the 'FAQ' button to create up to 5 automated question-and-answer buttons in your chat widget. This helps customers find answers quickly, even when you're offline.
Create custom promotional screens. You can set up a pre-chat screen for announcements or offers, or create standalone promo widgets to embed anywhere on your site to capture visitor attention.
Build a custom menu of useful links for your agents. This menu appears in the header of the agent dashboard, giving them quick access to resources like knowledge bases, internal tools, or frequently used websites.
The Cockpit is your team management hub. On the Pro plan, you can invite, edit, and manage your agent accounts, reset passwords, and monitor their online status.
The Enterprise plan enhances the Cockpit with advanced roles. In addition to managing agents, you can create and manage supervisor accounts, allowing you to delegate team management.
Add a chat to your website to connect with your customers.
Open the chat in a new browser tab.
Add a chat bubble to your website.
For security, your chat widget will only load on these domains. Add all websites where you plan to use the chat. Leave this section blank to allow the widget to run on any domain (not recommended).
This email address is already assigned to another contact. Would you like to merge this current conversation into the existing contact's record?
Select whether to customize your pre-chat promotion or create a new standalone promo widget for your site.
Edit the promo screen that appears before a chat begins.
Create a new, separate promo widget to embed on your site.
The first two lines will appear in bold.
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Create and organize useful links for your agents. Drag and drop to reorder or nest items.
Select an online team member to transfer this chat to.